Network of Communication Reporters (NCR) has welcomed the new entrant into the local telecoms market, Surfline Communications Limited, operators of the first 4G LTE network in the country.
In a statement jointly signed by NCR President Charles Benoni Okine and Head of PR, Samuel Dowuona, the group congratulated Surfline for its courage in launching a 4G LTE network in Ghana at a time when 4G enabled devices are largely lacking, and existing operators are complaining of dwindling revenues due to stiff competition.
“But it is also refreshing to note that Surfline comes at a time when there is need for some fresh injection of quality of experience as subscribers of the services of the existing networks generally complain of poor quality of service and lower than expected customer experience,” the statement said.
The group noted that the superiority of the 4G LTE technology, which promises far better customer experience than its predecessor, gives Surfline an edge over competition, and for that matter it would be expected to meet the expectations of Ghanaians for better service.
NCR believes that will help Ghana avoid the situation in other jurisdictions where some players were forced to fold up because of too much competition and its attendant dwindling revenues and non-profitability.
Credit: Joy News